Two others ladies walked in and were advised they'd have to give a urine samples. One of the ladies was immediately called back and the other lady was asked if she was ready to give her urine sample. I immediately jumped up and asked how much longer it was going to be? I was advised that I still had one person ahead of me. I immediately asked for my money back and expressed that I believed the staff member did this on purpose. I expressed that they needed to find someone who is personable. I said i have been sitting here holding my urine and was never offered to give a sample. Apparently, all of the front desk staff have each other's backs and support this behavior. I will move on to a clinic with more personality and patient appreciation. Sadly, that was a waste of time and frustration. PEACE!
Attempted to re-start the weight management program. The red head that works the front desk to the right, walked to her seat, sat down, opened the glass window only to stare at me for a good 5 seconds, finally she says can I help you? My response was thanks for the greeting. She proceeded to check me in and advised me that I would have give a urine sample, I said that was fine. I asked her how long the wait was and she said not long for weight management and advised me that I only had two people ahead of me. After, drinking dam near 2 water bottles and waiting about an hour and fifteen minutes. The lobby clear of the other 5 people that were waiting before me, leaving me the only one left.
They charge for services not given. I called my insurance and told them. I think medicaid would like to know they charge for services not given. I was there 4 hours my first visit. They are rude. They only want your money, they are not concerned about treating you. Will not release your records to another doctor even with legal release signed. Will not sign an FMLA paper without charging $25. Not a very intelligent doctor or just does not care. I only checked one star because I could not post unless I did. Will never return . Cornerstone has much better people working in their clinic.
I have not been there in over a year but what I hated most about it is they charge you (even on Medicaid) for your labwork. And I owe them and I don't know where it's even going to come from. When you go to other doctors and clinics that have labs, somehow Medicaid pays for it, but it was not true with them here. The less the other star is because one time one of their doctors assumed I was there for pain meds to get high and nothing was further from the case.
Dr. Dillard is great. She really cares about her patients. Only reason they don’t get 5 stars is because the wait times do get a little out of hand at times, but I believe that’s because she takes the time to address every issue. The receptionists aren’t the friendliest like others have mentioned, but I go there for the doctor and not the staff. Another negative thing is they’ve failed to return calls with important information several times for me and my family. BUT, I drive from Fayetteville to see her, so I can put up with the few negative experiences I’ve encountered.
Went today to establish care. After waiting in lobby for over an hour they refused to see me with no reason given. Very unprofessional staff & uncaring Doctors. Awful experience all around. AVOID AT ALL COSTS.
Pointer Trail Family Clinic is a US Doctor based in Van Buren, Arkansas. Pointer Trail Family Clinic is located at 109 W Pointer Trail, Van Buren, AR 72956, USA.
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